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Quick fixes to try first: Reload with Cmd+R | Reconnect Gmail in Settings > Account | Check known issues | Contact support
Slashy syncs email and calendar from Gmail in real time. Most issues resolve within minutes. This guide covers what is normal, what is not, and when to contact support.

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How Often Slashy Syncs

Slashy does not poll Gmail on a timer. Google pushes a notification to Slashy the moment something changes in your mailbox, and Slashy fetches just that change. New mail normally appears within seconds of arriving in Gmail. That means there is no sync interval to configure and no manual refresh you are supposed to run. If mail is minutes behind rather than seconds, something is wrong rather than slow, and the steps below apply. Two things are worth knowing:
  • Initial sync is different. The first connect downloads your history in bulk and takes longer. See Empty Inbox After First Login below.
  • The push subscription is renewed automatically. Google expires these subscriptions on a rolling basis, and Slashy renews them on a daily schedule, so a lapsed subscription heals on its own.
For the full picture of every mechanism involved, see How Sync Works.

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Empty Inbox After First Login

This is normal. Slashy downloads your entire email history on first connect.
Do not disconnect and reconnect during initial sync. That restarts the process from scratch.
Initial sync progress showing emails loading into inbox

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Emails in Gmail but Not in Slashy

1

Wait and refresh

Gmail push notifications can be delayed. Wait 60 seconds, then Cmd+R to reload.
2

Check the right view

The email may be in a different importance label tab. Press g a for All Mail to see everything regardless of label. Clear any active filters (Unread Only, Starred, etc.).
3

Search for it

Press / and search by sender, subject, or keywords. If it appears in search but not your inbox, it has synced but may be archived or in another label.
4

Check spam and trash

g # for Trash, g ! for Spam. Or search in:anywhere to cover every view at once.
5

Verify sync status

Settings (Cmd+,) > Account — connected inbox should show as Connected.
If the email still does not appear, contact support with the subject, sender, and approximate date.

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Calendar Not Syncing

1

Check selected calendars

Press 2 for calendar view, then Settings > Calendars. Make sure the calendars you want are toggled on. Shared and conference room calendars appear here too.
2

Wait briefly

Calendar changes typically appear within 30 seconds. If not, reload the page.
3

Check timezone

If events appear at the wrong time, verify your timezone in Settings > Account.
Calendar settings showing list of calendars with toggle switches

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How Sync Works

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Multi-Account Sync

  • Each inbox syncs independently
  • Switch accounts with Alt+0 through Alt+9
  • Issues in one account do not affect others

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Common Scenarios

One client has a stale cache. Reload the app: Cmd+R on desktop, pull down to refresh on mobile.
Your OAuth token may need refreshing. Disconnect and reconnect your Gmail account in Settings.
Check that you are creating events on a calendar you own, not a shared read-only calendar.
This means Google revoked access to your inbox, usually after a password change or an admin action. Open Slashy and reconnect the account in Settings > Account to resume syncing. Your mail is untouched while the connection is paused.
If your Google Workspace admin renames your email (for example during a domain change), just sign in to Slashy again with the new address. Slashy reconnects you to your existing inbox and data automatically, so you do not start over.

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When to Contact Support

Contact support if:
  • Inbox empty for 30+ minutes after first connecting
  • Specific emails consistently missing (not a one-time delay)
  • Inbox status shows an error after reconnecting
  • Actions not reflected in Gmail after several minutes
  • Calendar sync completely broken (no events at all)
Need more help? Email founders@slashy.com or open the AI agent sidebar (Cmd+/) and describe your issue. Include screenshots and your app version for fastest resolution.

Gmail Migration

Full guide to moving from Gmail to Slashy.

Your First Week

Day-by-day onboarding guide.