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Slashy syncs email and calendar from Gmail in real time. Most issues resolve within minutes. This guide covers what is normal, what is not, and when to contact support.

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Empty Inbox After First Login

This is normal. Slashy downloads your entire email history on first connect.
TimeframeWhat to expect
2-5 minutesInbox may appear empty or show only a few emails
5-15 minutesRecent emails loaded. Older emails still syncing.
Up to 30 minutesFull history complete. Large inboxes (10k+) may take longer.
Do not disconnect and reconnect during initial sync. That restarts the process from scratch.
Initial sync progress showing emails loading into inbox

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Emails in Gmail but Not in Slashy

1

Wait and refresh

Gmail push notifications can be delayed. Wait 60 seconds, then Cmd+R to reload.
2

Check the right view

The email may be in a different importance label tab. Press g a for All Mail to see everything regardless of label. Clear any active filters (Unread Only, Starred, etc.).
3

Search for it

Press / and search by sender, subject, or keywords. If it appears in search but not your inbox, it has synced but may be archived or in another label.
4

Check spam and trash

g # for Trash. Enable spam folder in Settings > Account > Show spam folder, then check it.
5

Verify sync status

Settings (Cmd+,) > Account — connected inbox should show as Connected.
If the email still does not appear, contact support with the subject, sender, and approximate date.

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Calendar Not Syncing

1

Check selected calendars

Press 2 for calendar view, then Settings > Calendars. Make sure the calendars you want are toggled on. Shared and conference room calendars appear here too.
2

Wait briefly

Calendar changes typically appear within 30 seconds. If not, reload the page.
3

Check timezone

If events appear at the wrong time, verify your timezone in Settings > Account.
Calendar settings showing list of calendars with toggle switches

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How Sync Works

MechanismWhat it does
Gmail push notificationsGoogle notifies Slashy within seconds of any change (primary)
Calendar push notificationsReal-time event create/update/delete notifications
Delta pollingPeriodic fallback if push notifications are delayed
Sync monitorDetects stalled syncs and auto-restarts them
Watch renewalPush subscriptions renewed every 6 hours
Page reload (Cmd+R)Fetches latest state from server

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Multi-Account Sync

  • Each inbox syncs independently
  • Switch accounts with Alt+0 through Alt+9
  • Issues in one account do not affect others

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Common Scenarios

One client has a stale cache. Reload the app: Cmd+R on desktop, pull down to refresh on mobile.
Your OAuth token may need refreshing. Disconnect and reconnect your Gmail account in Settings.
Check that you are creating events on a calendar you own, not a shared read-only calendar.

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When to Contact Support

Contact support if:
  • Inbox empty for 30+ minutes after first connecting
  • Specific emails consistently missing (not a one-time delay)
  • Inbox status shows an error after reconnecting
  • Actions not reflected in Gmail after several minutes
  • Calendar sync completely broken (no events at all)
Need more help? Email founders@slashy.com or open the AI agent sidebar (Cmd+Shift+L) and describe your issue. Include screenshots and your app version for fastest resolution.

Gmail Migration

Full guide to moving from Gmail to Slashy.

Your First Week

Day-by-day onboarding guide.