Common Issues
| Problem | Fix |
|---|---|
| App crashes during composing | Force quit (swipe up, swipe Slashy away) and reopen. For long drafts, use web/desktop. Update to latest version. |
| Badge count stuck | iOS Settings > Slashy > Notifications — toggle off, wait 5 seconds, toggle on. Badge corrects on next sync. |
| Sync slower than desktop | Expected: mobile syncs every 30-60 seconds vs. real-time push on desktop. Pull down to force refresh. |
| TestFlight to App Store | Delete the TestFlight version, download from App Store, sign in. All data syncs automatically. |
| Calendar not available | Calendar is desktop/web only for now. Use Google Calendar on mobile. On the roadmap. |
| Return key sends instead of newline | Use dictation (microphone icon) for longer messages, or compose in Notes and paste. |
| Push notifications delayed | iOS Settings > Slashy > enable all notification types. Also enable Background App Refresh. |
| Dark mode not matching system | Check in-app settings. Update to latest version (dark mode improved recently). |
| Swipe actions not registering | Swipe from the middle of the row (not edge, which triggers iOS navigation). Use a slower, deliberate swipe. |
| Blank screen | Force quit and reopen. Requires network connection. Try cellular if Wi-Fi isn’t working. |
Known Mobile Limitations
These features are available on web/desktop but not yet on mobile:
- Calendar — full views and event management
- Agent sidebar — use the iMessage agent for similar functionality on mobile
- Keyboard shortcuts — mobile uses tap and swipe gestures
- Booking links management — create on desktop, booking pages work for invitees on mobile browsers
Keep the App Updated
- Open the App Store
- Tap your profile icon
- Check for Slashy updates
Report a Mobile Bug
Need more help? Email founders@slashy.com or open the AI agent sidebar (
Cmd+Shift+L) and describe your issue. Include screenshots and your app version for fastest resolution.Desktop Fixes
Solutions for macOS app issues.
Sync Issues
Email and calendar sync troubleshooting.