Mobile App Troubleshooting

Quick fixes to try first: Reload with Cmd+R | Reconnect Gmail in Settings > Account | Check known issues | Contact support

The iOS app shares the same backend as web and desktop, but has its own quirks. Find your issue below.

Common Issues

Problem	Fix
App crashes during composing	Force quit (swipe up, swipe Slashy away) and reopen. For long drafts, use web/desktop. Update to latest version.
Badge count stuck	iOS Settings > Slashy > Notifications — toggle off, wait 5 seconds, toggle on. Badge corrects on next sync.
Sync slower than desktop	Expected: mobile syncs every 30-60 seconds vs. real-time push on desktop. Pull down to force refresh.
TestFlight to App Store	Delete the TestFlight version, download from App Store, sign in. All data syncs automatically.
Calendar not available	Calendar is desktop/web only for now. Use Google Calendar on mobile. On the roadmap.
Return key sends instead of newline	Use dictation (microphone icon) for longer messages, or compose in Notes and paste.
Push notifications delayed	iOS Settings > Slashy > enable all notification types. Also enable Background App Refresh.
Dark mode not matching system	Check in-app settings. Update to latest version (dark mode improved recently).
Swipe actions not registering	Swipe from the middle of the row (not edge, which triggers iOS navigation). Use a slower, deliberate swipe.
Blank screen	Force quit and reopen. Requires network connection. Try cellular if Wi-Fi isn’t working.

Known Mobile Limitations

These features are available on web/desktop but not yet on mobile:

Calendar — full views and event management
Agent sidebar — use the iMessage agent for similar functionality on mobile
Keyboard shortcuts — mobile uses tap and swipe gestures

Keep the App Updated

Open the App Store
Tap your profile icon
Check for Slashy updates

Enable automatic updates: iOS Settings > App Store > App Updates (toggle on). Many issues are fixed in newer versions.

Report a Mobile Bug

Need more help? Email founders@slashy.com or open the AI agent sidebar (Cmd+/) and describe your issue. Include screenshots and your app version for fastest resolution.

Desktop Fixes

Solutions for macOS app issues.

Sync Issues

Email and calendar sync troubleshooting.

Getting Started

Switching to Slashy

Security & Trust

Troubleshooting

Common Issues

Known Mobile Limitations

Keep the App Updated

Report a Mobile Bug

Desktop Fixes

Sync Issues

​Common Issues

​Known Mobile Limitations

​Keep the App Updated

​Report a Mobile Bug

Desktop Fixes

Sync Issues

Common Issues

Known Mobile Limitations

Keep the App Updated

Report a Mobile Bug