Check here first if something isn’t working as expected.Documentation Index
Fetch the complete documentation index at: https://help.slashy.com/llms.txt
Use this file to discover all available pages before exploring further.
Is It Me or Slashy?
Check Gmail directly
Open mail.google.com. If Gmail is slow or down, the problem is Google’s.
Check sync status
Bottom of the sidebar: green = healthy, yellow = catching up, red = connection problem.
Current Known Issues
| Issue | Status | Workaround |
|---|---|---|
| Outlook organizations block tracking pixels | Known limitation | Industry-wide — open data may be incomplete for Outlook recipients. |
| iMessage agent stops responding after long inactivity | Known issue | Send a new text to wake it up. Contact support if unresponsive after 2 messages. |
| Large inboxes (10k+ threads) slow initial sync | Expected | First sync takes 5-15 minutes. Subsequent syncs are fast. |
| Calendar timezone display after zone switch | Known issue | Press Z in calendar view and select your current timezone. |
| Draft sync delay (Slashy to Gmail) | Known limitation | Drafts sync every few seconds. Avoid editing the same draft in both places. |
Sync Status Indicators
- Green: All systems normal, real-time sync
- Yellow: Syncing but behind (normal after being offline or connecting a new account)
- Red: Cannot reach server — check internet. If working, wait a few minutes and reload
Quick Fixes
| Symptom | Fix |
|---|---|
| Emails not loading | Cmd+R to reload. Check sync indicator. |
| AI agent not responding | Reload. Close and reopen sidebar with p a. |
| Desktop app frozen | Cmd+Q and relaunch. |
| Shortcuts not working | Click the email list area first (shortcuts need inbox focus). |
| New emails not arriving | Check sync indicator. Verify email arrived in Gmail. Reload. |
| Calendar events missing | Verify calendar is enabled in Settings > Calendars. |
Report a New Issue
Email founders@slashy.com or tell the agent sidebar. Include what happened, what you expected, your browser/OS, and a screenshot if possible.Desktop Fixes
Problem-fix table for desktop issues.
Mobile Fixes
iOS app troubleshooting.