Known Issues & Service Status

Is It Me or Slashy?

Check your internet

Open any website. If it loads, your connection is fine.

Reload Slashy

Cmd+R (web or desktop). Many transient issues resolve with a reload.

Check Gmail directly

Open mail.google.com. If Gmail is slow or down, the problem is Google’s.

Check sync status

Bottom of the sidebar: green = healthy, yellow = catching up, red = connection problem.

Try another browser

If the issue is browser-specific, try an incognito window to rule out extensions.

Current Known Issues

Issue	Status	Workaround
Outlook organizations block tracking pixels	Known limitation	Industry-wide — open data may be incomplete for Outlook recipients.
iMessage agent stops responding after long inactivity	Known issue	Send a new text to wake it up. Contact support if unresponsive after 2 messages.
Large inboxes (10k+ threads) slow initial sync	Expected	First sync takes 5-15 minutes. Subsequent syncs are fast.
Calendar timezone display after zone switch	Known issue	Press `Z` in calendar view and select your current timezone.
Draft sync delay (Slashy to Gmail)	Known limitation	Drafts sync every few seconds. Avoid editing the same draft in both places.

Sync Status Indicators

Green: All systems normal, real-time sync

Yellow: Syncing but behind (normal after being offline or connecting a new account)

Red: Cannot reach server — check internet. If working, wait a few minutes and reload

If the indicator stays red for more than 5 minutes with a working internet connection, contact support.

Quick Fixes

Symptom	Fix
Emails not loading	`Cmd+R` to reload. Check sync indicator.
AI agent not responding	Reload. Close and reopen sidebar with `d a`.
Desktop app frozen	`Cmd+Q` and relaunch.
Shortcuts not working	Click the email list area first (shortcuts need inbox focus).
New emails not arriving	Check sync indicator. Verify email arrived in Gmail. Reload.
Calendar events missing	Verify calendar is enabled in Settings > Calendars.

Is It Me or Slashy?