Quick Fixes for Desktop

Quick fixes to try first: Reload with Cmd+R | Reconnect Gmail in Settings > Account | Check known issues | Contact support

Most desktop issues resolve with a quick action. Find your problem below and apply the fix.

Common Issues

Problem	Fix
Search not working	`Cmd+R` to reload. If still broken, quit and reopen. Persistent? Sign out and sign back in (Settings > Account).
Dark mode not persisting	Settings > Account > Theme — set to Dark explicitly instead of System (which follows macOS).
Refresh goes to wrong view	Set your preferred Default View in Settings > Account.
Agent sidebar won’t focus input	Press `Cmd+/`, then click the text field. If stuck, `Cmd+R` to reload. Known intermittent issue.
App feels slow or laggy	Quit and reopen. Check for pending updates (toast in bottom-left corner).
Notifications not appearing	Check System Settings > Notifications > Slashy (macOS). Also verify in Slashy Settings > Account.
Global shortcut (`Cmd+/`) not working	System Settings > Privacy & Security > Accessibility — ensure Slashy is listed. Check no other app uses the same shortcut.
Dock badge stuck	`Cmd+R` to reload. Badge corrects on next sync (usually within 30 seconds).
Stuck on loading screen	Wait 10 seconds, then `Cmd+R`. If still stuck, fully quit (dock + system tray) and reopen. Requires network connection.
Calendar events missing	Check Settings > Calendars — toggle specific calendars on. `Cmd+R` to force sync.

Stale Data

Inbox or threads look out of date

If emails, labels, or counts appear stale without a full sign-out, open the command palette (Cmd+K), type Clear Cache and Reload, and select it. Slashy clears the local cache and reloads fresh data from the server. You stay signed in.

Standard Reset Steps

Reload

Press Cmd+R.

Restart

Quit completely (including system tray) and reopen.

Sign out and sign in

Settings > Account > Sign Out. Sign in again with Google for a fresh session and re-sync.

Reinstall

Download the latest version from slashy.com/download and install over the existing app.

System tray menu and Settings sign out option

Report a Bug

Need more help? Email founders@slashy.com or open the AI agent sidebar (Cmd+/) and describe your issue. Include screenshots and your app version for fastest resolution.

Mobile Troubleshooting

Fixes for iOS app issues.

Sync Issues

Email and calendar sync troubleshooting.

Getting Started

Switching to Slashy

Security & Trust

Troubleshooting

Common Issues

Stale Data

Standard Reset Steps

Report a Bug

Mobile Troubleshooting

Sync Issues

​Common Issues

​Stale Data

​Standard Reset Steps

​Report a Bug

Mobile Troubleshooting

Sync Issues

Common Issues

Stale Data

Standard Reset Steps

Report a Bug