Common Issues
| Problem | Fix |
|---|---|
| Search not working | Cmd+R to reload. If still broken, quit and reopen. Persistent? Sign out and sign back in (Settings > Account). |
| Dark mode not persisting | Settings > Account > Theme — set to Dark explicitly instead of System (which follows macOS). |
| Refresh goes to wrong view | Set your preferred Default View in Settings > Account. |
| Agent sidebar won’t focus input | Press Cmd+Shift+L, then click the text field. If stuck, Cmd+R to reload. Known intermittent issue. |
| App feels slow or laggy | Quit and reopen. Check for pending updates (toast in bottom-left corner). |
| Notifications not appearing | Check System Settings > Notifications > Slashy (macOS). Also verify in Slashy Settings > Account. |
Global shortcut (Cmd+/) not working | System Settings > Privacy & Security > Accessibility — ensure Slashy is listed. Check no other app uses the same shortcut. |
| Dock badge stuck | Cmd+R to reload. Badge corrects on next sync (usually within 30 seconds). |
| Stuck on loading screen | Wait 10 seconds, then Cmd+R. If still stuck, fully quit (dock + system tray) and reopen. Requires network connection. |
| Calendar events missing | Check Settings > Calendars — toggle specific calendars on. Cmd+R to force sync. |
Standard Reset Steps
Sign out and sign in
Settings > Account > Sign Out. Sign in again with Google for a fresh session and re-sync.
Reinstall
Download the latest version from slashy.com/download and install over the existing app.
Report a Bug
Need more help? Email founders@slashy.com or open the AI agent sidebar (
Cmd+Shift+L) and describe your issue. Include screenshots and your app version for fastest resolution.Mobile Troubleshooting
Fixes for iOS app issues.
Sync Issues
Email and calendar sync troubleshooting.