> ## Documentation Index
> Fetch the complete documentation index at: https://help.slashy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email and Calendar Sync Issues

> Troubleshoot empty inbox on first login, missing emails, calendar not updating, and how to verify sync status.

<Tip>
  **Quick fixes to try first:** Reload with `Cmd+R` | Reconnect Gmail in **Settings > Account** | Check [known issues](/troubleshooting/known-issues) | [Contact support](mailto:founders@slashy.com)
</Tip>

Slashy syncs email and calendar from Gmail in real time. Most issues resolve within minutes. This guide covers what is normal, what is not, and when to contact support.

## Empty Inbox After First Login

This is normal. Slashy downloads your entire email history on first connect.

| Timeframe        | What to expect                                               |
| ---------------- | ------------------------------------------------------------ |
| 2-5 minutes      | Inbox may appear empty or show only a few emails             |
| 5-15 minutes     | Recent emails loaded. Older emails still syncing.            |
| Up to 30 minutes | Full history complete. Large inboxes (10k+) may take longer. |

<Warning>Do not disconnect and reconnect during initial sync. That restarts the process from scratch.</Warning>

<Frame>
  <img src="https://mintcdn.com/karvixinc/0mmjo0UiqlV6I8u-/images/screenshots/initial-sync-progress.png?fit=max&auto=format&n=0mmjo0UiqlV6I8u-&q=85&s=c44b38510d34afac85a7bfafd1d878be" alt="Initial sync progress showing emails loading into inbox" width="2940" height="1912" data-path="images/screenshots/initial-sync-progress.png" />
</Frame>

## Emails in Gmail but Not in Slashy

<Steps>
  <Step title="Wait and refresh">
    Gmail push notifications can be delayed. Wait 60 seconds, then `Cmd+R` to reload.
  </Step>

  <Step title="Check the right view">
    The email may be in a different importance label tab. Press `g a` for All Mail to see everything regardless of label. Clear any active filters (Unread Only, Starred, etc.).
  </Step>

  <Step title="Search for it">
    Press `/` and search by sender, subject, or keywords. If it appears in search but not your inbox, it has synced but may be archived or in another label.
  </Step>

  <Step title="Check spam and trash">
    `g #` for Trash. Enable spam folder in **Settings > Account > Show spam folder**, then check it.
  </Step>

  <Step title="Verify sync status">
    **Settings** (`Cmd+,`) > **Account** -- connected inbox should show as **Connected**.
  </Step>
</Steps>

If the email still does not appear, contact support with the subject, sender, and approximate date.

## Calendar Not Syncing

<Steps>
  <Step title="Check selected calendars">
    Press `2` for calendar view, then **Settings > Calendars**. Make sure the calendars you want are toggled on. Shared and conference room calendars appear here too.
  </Step>

  <Step title="Wait briefly">
    Calendar changes typically appear within 30 seconds. If not, reload the page.
  </Step>

  <Step title="Check timezone">
    If events appear at the wrong time, verify your timezone in **Settings > Account**.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/karvixinc/0mmjo0UiqlV6I8u-/images/screenshots/calendar-settings-toggles.png?fit=max&auto=format&n=0mmjo0UiqlV6I8u-&q=85&s=bcd02f0049355209e404b7aeae13e23a" alt="Calendar settings showing list of calendars with toggle switches" width="2332" height="1530" data-path="images/screenshots/calendar-settings-toggles.png" />
</Frame>

## How Sync Works

| Mechanism                   | What it does                                                  |
| --------------------------- | ------------------------------------------------------------- |
| Gmail push notifications    | Google notifies Slashy within seconds of any change (primary) |
| Calendar push notifications | Real-time event create/update/delete notifications            |
| Delta polling               | Periodic fallback if push notifications are delayed           |
| Sync monitor                | Detects stalled syncs and auto-restarts them                  |
| Watch renewal               | Push subscriptions renewed every 6 hours                      |
| Page reload (`Cmd+R`)       | Fetches latest state from server                              |

## Multi-Account Sync

* Each inbox syncs independently
* Switch accounts with `Alt+0` through `Alt+9`
* Issues in one account do not affect others

## Common Scenarios

<Accordion title="Emails appear on mobile but not desktop (or vice versa)">
  One client has a stale cache. Reload the app: `Cmd+R` on desktop, pull down to refresh on mobile.
</Accordion>

<Accordion title="Actions in Slashy don't sync back to Gmail">
  Your OAuth token may need refreshing. Disconnect and reconnect your Gmail account in Settings.
</Accordion>

<Accordion title="Calendar events created in Slashy don't appear in Google Calendar">
  Check that you are creating events on a calendar you own, not a shared read-only calendar.
</Accordion>

<Accordion title="I got a 'Reconnect your inbox' email">
  This means Google revoked access to your inbox, usually after a password change or an admin action. Open Slashy and reconnect the account in **Settings > Account** to resume syncing. Your mail is untouched while the connection is paused.
</Accordion>

<Accordion title="My work email address was renamed by an admin">
  If your Google Workspace admin renames your email (for example during a domain change), just sign in to Slashy again with the new address. Slashy reconnects you to your existing inbox and data automatically, so you do not start over.
</Accordion>

## When to Contact Support

Contact support if:

* Inbox empty for 30+ minutes after first connecting
* Specific emails consistently missing (not a one-time delay)
* Inbox status shows an error after reconnecting
* Actions not reflected in Gmail after several minutes
* Calendar sync completely broken (no events at all)

<Note>
  **Need more help?** Email [founders@slashy.com](mailto:founders@slashy.com) or open the AI agent sidebar (`Cmd+Shift+L`) and describe your issue. Include screenshots and your app version for fastest resolution.
</Note>

***

<CardGroup cols={2}>
  <Card title="Gmail Migration" icon="right-to-bracket" href="/switching/gmail-migration">
    Full guide to moving from Gmail to Slashy.
  </Card>

  <Card title="Your First Week" icon="calendar-check" href="/getting-started/first-week">
    Day-by-day onboarding guide.
  </Card>
</CardGroup>