> ## Documentation Index
> Fetch the complete documentation index at: https://help.slashy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile App Troubleshooting

> Fixes for iOS app issues: crashes, badge counts, sync delays, TestFlight migration, and known mobile limitations.

<Tip>
  **Quick fixes to try first:** Reload with `Cmd+R` | Reconnect Gmail in **Settings > Account** | Check [known issues](/troubleshooting/known-issues) | [Contact support](mailto:founders@slashy.com)
</Tip>

The iOS app shares the same backend as web and desktop, but has its own quirks. Find your issue below.

## Common Issues

| Problem                                 | Fix                                                                                                              |
| --------------------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **App crashes during composing**        | Force quit (swipe up, swipe Slashy away) and reopen. For long drafts, use web/desktop. Update to latest version. |
| **Badge count stuck**                   | iOS Settings > Slashy > Notifications -- toggle off, wait 5 seconds, toggle on. Badge corrects on next sync.     |
| **Sync slower than desktop**            | Expected: mobile syncs every 30-60 seconds vs. real-time push on desktop. Pull down to force refresh.            |
| **TestFlight to App Store**             | Delete the TestFlight version, download from App Store, sign in. All data syncs automatically.                   |
| **Calendar not available**              | Calendar is desktop/web only for now. Use Google Calendar on mobile. On the roadmap.                             |
| **Return key sends instead of newline** | Use dictation (microphone icon) for longer messages, or compose in Notes and paste.                              |
| **Push notifications delayed**          | iOS Settings > Slashy > enable all notification types. Also enable Background App Refresh.                       |
| **Dark mode not matching system**       | Check in-app settings. Update to latest version (dark mode improved recently).                                   |
| **Swipe actions not registering**       | Swipe from the middle of the row (not edge, which triggers iOS navigation). Use a slower, deliberate swipe.      |
| **Blank screen**                        | Force quit and reopen. Requires network connection. Try cellular if Wi-Fi isn't working.                         |

## Known Mobile Limitations

<Note>These features are available on web/desktop but not yet on mobile:</Note>

* **Calendar** -- full views and event management
* **Agent sidebar** -- use the iMessage agent for similar functionality on mobile
* **Keyboard shortcuts** -- mobile uses tap and swipe gestures

## Keep the App Updated

1. Open the App Store
2. Tap your profile icon
3. Check for Slashy updates

<Tip>Enable automatic updates: iOS Settings > App Store > App Updates (toggle on). Many issues are fixed in newer versions.</Tip>

## Report a Mobile Bug

<Note>
  **Need more help?** Email [founders@slashy.com](mailto:founders@slashy.com) or open the AI agent sidebar (`Cmd+Shift+L`) and describe your issue. Include screenshots and your app version for fastest resolution.
</Note>

***

<CardGroup cols={2}>
  <Card title="Desktop Fixes" icon="desktop" href="/troubleshooting/desktop-fixes">
    Solutions for macOS app issues.
  </Card>

  <Card title="Sync Issues" icon="rotate" href="/troubleshooting/sync-issues">
    Email and calendar sync troubleshooting.
  </Card>
</CardGroup>