> ## Documentation Index
> Fetch the complete documentation index at: https://help.slashy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Answers to the most common Slashy questions: warnings, tasks, AI sidebar, accounts, offline mode, data, and deletion.

<Tip>
  **Can't find your answer?** Use the search bar above (`Cmd+K`) to search across all 80+ help articles, or [contact support](mailto:founders@slashy.com) directly.
</Tip>

## General

<AccordionGroup>
  <Accordion title="What does the warning symbol mean?">
    A triangle with exclamation mark indicates:

    * **Sync issue:** Email couldn't sync with Gmail. Usually resolves in seconds. `Cmd+R` to reload.
    * **Send failure:** Email didn't go through. Open the thread for error details and retry.
    * **Automation error:** A trigger encountered a problem. Check Settings > Automations for details.
  </Accordion>

  <Accordion title="What happens to overdue tasks?">
    Tasks past their due date move to the **Overdue** group in the Tasks panel (`p t`). They stay visible until you complete, reschedule, or delete them. They don't auto-archive.
  </Accordion>

  <Accordion title="How do I open the AI sidebar?">
    Press `p a` (two key presses: `p` then `a`) or `Cmd+Shift+L`. Ask questions, draft emails, create automations, search, and manage calendar in natural language. Close with `Cmd+.` or click outside.
  </Accordion>

  <Accordion title="Can I use multiple email accounts?">
    Yes. Settings > Account > **Add Account**. Switch with `Alt+0-9`. Each inbox has its own labels, automations, and settings. The AI agent accesses all connected inboxes.
  </Accordion>

  <Accordion title="Does Slashy work offline?">
    Slashy requires internet for most features. The desktop and web apps cache recent emails for brief offline reading, but you cannot send, search, or use AI features without a connection.
  </Accordion>

  <Accordion title="What data does Slashy store?">
    Account info, AI memories, automations, snippets, labels, settings, cached email data, tracking data, and tasks. Slashy does **not** store your Gmail password -- authentication uses Google OAuth. Your emails remain in Gmail. See [Data Storage](/getting-started/data-storage) for full details.
  </Accordion>

  <Accordion title="How do I delete my account?">
    Email [founders@slashy.com](mailto:founders@slashy.com) from your Slashy email address. All data is permanently removed. Gmail is unaffected. See [Disconnect, Pause, or Reconnect](/troubleshooting/disconnect) for softer options.
  </Accordion>

  <Accordion title="Why does the AI sometimes get labels wrong?">
    Classification improves over time. Move misclassified emails to the correct label with `l` or `v` -- this trains the model. Accuracy improves significantly by week 3-4. Adjust label descriptions in Settings > Labels for better guidance.
  </Accordion>

  <Accordion title="Can I use Google Workspace accounts?">
    Yes. Same setup process as personal Gmail. If your organization restricts third-party apps, your Workspace admin may need to approve Slashy in the admin console.
  </Accordion>

  <Accordion title="Does Slashy read my emails?">
    The AI processes email content to provide labels, drafts, search, and automations. Slashy does not sell your data, share it for advertising, or use it outside of providing the service. See [AI Privacy](/getting-started/ai-privacy) and the [Privacy Policy](https://slashy.com/privacy).
  </Accordion>
</AccordionGroup>

## AI & Automations

<AccordionGroup>
  <Accordion title="How accurate are AI drafts?">
    Accuracy improves as the agent learns your style. In week 1, expect to edit most drafts. By week 3-4, the agent matches your tone for routine replies. Add memories in **Settings > Memories** to accelerate training -- describe your role, writing style, and common phrases.
  </Accordion>

  <Accordion title="Can I limit what the agent does automatically?">
    Yes. Enable **Read Mode** in Settings > Account to restrict the agent to search, read, and draft only -- it cannot send, archive, or modify anything. You can also add a memory like "Always draft for my review, never send directly." See [Agent Autonomy](/features/ai-agent/autonomy).
  </Accordion>

  <Accordion title="How do I turn off an automation?">
    **Settings > Automations** -- find the trigger and toggle it off or delete it. Disabled automations keep their configuration so you can re-enable later.
  </Accordion>

  <Accordion title="Why did my automation not fire?">
    Common reasons: the email or event did not match the trigger condition, the automation was paused, or Read Mode was enabled. Check **Settings > Automations** for the trigger's recent activity log.
  </Accordion>
</AccordionGroup>

## Compatibility & Requests

<AccordionGroup>
  <Accordion title="Does Slashy work with Outlook or Microsoft 365?">
    Slashy connects to Gmail and Google Workspace today. Outlook and Microsoft 365 are on the radar. If your work email is on Microsoft, you can still connect a personal or company Gmail account in the meantime. Email [founders@slashy.com](mailto:founders@slashy.com) to register interest, it helps us prioritize.
  </Accordion>

  <Accordion title="Is there an Android app?">
    The mobile app is iOS today. On Android, use Slashy in your browser, and connect the [iMessage agent](/how-to-guides/imessage-setup) or [Slack agent](/features/integrations/slack) to get full Slashy actions from your phone by text. A native Android app is on the roadmap.
  </Accordion>

  <Accordion title="Can I use Slashy for a shared or team inbox?">
    Slashy is one account per person today, each connecting their own inboxes. Shared and delegated inboxes are under consideration. For collaboration now, use [comments and mentions](/features/email/comments-and-mentions) to loop teammates in on a thread.
  </Accordion>

  <Accordion title="Can Slashy run a multi-step follow-up sequence?">
    Yes, through automations and reminders. Set up a [follow-up automation](/how-to-guides/customer-followups) that drafts the next touch when someone hasn't replied, and let [auto-reminders](/features/automations/auto-reminders) keep surfacing the thread until they do. See [Never miss a follow-up](/how-to-guides/never-miss-followup).
  </Accordion>
</AccordionGroup>

## Billing & Plans

<AccordionGroup>
  <Accordion title="Is there a free trial?">
    Yes. New users get a full-featured trial. No credit card required to start. Visit [slashy.com](https://slashy.com) for current pricing and trial details.
  </Accordion>

  <Accordion title="Can I bring my own API key (BYOK)?">
    Yes. Go to **Settings > AI > API Key** and paste your Anthropic API key to unlock Opus. You pay Anthropic directly and Slashy does not charge for AI usage on BYOK plans. See [Customize Your Agent](/how-to-guides/customize-agent) for setup steps.
  </Accordion>
</AccordionGroup>

<Note>
  **Need more help?** Email [founders@slashy.com](mailto:founders@slashy.com) or open the AI agent sidebar (`Cmd+Shift+L`) and describe your issue. Include screenshots and your app version for fastest resolution.
</Note>

***

<CardGroup cols={2}>
  <Card title="Disconnect, Pause, or Reconnect" icon="plug" href="/troubleshooting/disconnect">
    Account management options.
  </Card>

  <Card title="Desktop Fixes" icon="desktop" href="/troubleshooting/desktop-fixes">
    Quick solutions for desktop issues.
  </Card>

  <Card title="Unexpected Behavior" icon="triangle-exclamation" href="/troubleshooting/unexpected-behavior">
    What to do when the AI acts unexpectedly.
  </Card>

  <Card title="Sync Issues" icon="rotate" href="/troubleshooting/sync-issues">
    Troubleshoot email and calendar sync.
  </Card>
</CardGroup>