> ## Documentation Index
> Fetch the complete documentation index at: https://help.slashy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick Fixes for Desktop

> Solutions for common Slashy desktop app issues: search, dark mode, shortcuts, notifications, and more.

<Tip>
  **Quick fixes to try first:** Reload with `Cmd+R` | Reconnect Gmail in **Settings > Account** | Check [known issues](/troubleshooting/known-issues) | [Contact support](mailto:founders@slashy.com)
</Tip>

Most desktop issues resolve with a quick action. Find your problem below and apply the fix.

## Common Issues

| Problem                                   | Fix                                                                                                                             |
| ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| **Search not working**                    | `Cmd+R` to reload. If still broken, quit and reopen. Persistent? Sign out and sign back in (Settings > Account).                |
| **Dark mode not persisting**              | Settings > Account > Theme -- set to **Dark** explicitly instead of System (which follows macOS).                               |
| **Refresh goes to wrong view**            | Set your preferred **Default View** in Settings > Account.                                                                      |
| **Agent sidebar won't focus input**       | Press `Cmd+Shift+L`, then click the text field. If stuck, `Cmd+R` to reload. Known intermittent issue.                          |
| **App feels slow or laggy**               | Quit and reopen. Check for pending updates (toast in bottom-left corner).                                                       |
| **Notifications not appearing**           | Check **System Settings > Notifications > Slashy** (macOS). Also verify in Slashy Settings > Account.                           |
| **Global shortcut (`Cmd+/`) not working** | **System Settings > Privacy & Security > Accessibility** -- ensure Slashy is listed. Check no other app uses the same shortcut. |
| **Dock badge stuck**                      | `Cmd+R` to reload. Badge corrects on next sync (usually within 30 seconds).                                                     |
| **Stuck on loading screen**               | Wait 10 seconds, then `Cmd+R`. If still stuck, fully quit (dock + system tray) and reopen. Requires network connection.         |
| **Calendar events missing**               | Check Settings > Calendars -- toggle specific calendars on. `Cmd+R` to force sync.                                              |

## Stale Data

<Accordion title="Inbox or threads look out of date">
  If emails, labels, or counts appear stale without a full sign-out, open the command palette (`Cmd+K`), type **Clear Cache and Reload**, and select it. Slashy clears the local cache and reloads fresh data from the server. You stay signed in.
</Accordion>

## Standard Reset Steps

<Steps>
  <Step title="Reload">
    Press `Cmd+R`.
  </Step>

  <Step title="Restart">
    Quit completely (including system tray) and reopen.
  </Step>

  <Step title="Sign out and sign in">
    Settings > Account > Sign Out. Sign in again with Google for a fresh session and re-sync.
  </Step>

  <Step title="Reinstall">
    Download the latest version from [slashy.com/download](https://slashy.com/download) and install over the existing app.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/karvixinc/QNSZwc_JHcGXiTZF/images/screenshots/quick-fixes-for-desktop.png?fit=max&auto=format&n=QNSZwc_JHcGXiTZF&q=85&s=bfd3814b0adf062c0bac7c1cc81d2622" alt="System tray menu and Settings sign out option" width="2110" height="1420" data-path="images/screenshots/quick-fixes-for-desktop.png" />
</Frame>

## Report a Bug

<Note>
  **Need more help?** Email [founders@slashy.com](mailto:founders@slashy.com) or open the AI agent sidebar (`Cmd+Shift+L`) and describe your issue. Include screenshots and your app version for fastest resolution.
</Note>

***

<CardGroup cols={2}>
  <Card title="Mobile Troubleshooting" icon="mobile" href="/troubleshooting/mobile-fixes">
    Fixes for iOS app issues.
  </Card>

  <Card title="Sync Issues" icon="rotate" href="/troubleshooting/sync-issues">
    Email and calendar sync troubleshooting.
  </Card>
</CardGroup>