> ## Documentation Index
> Fetch the complete documentation index at: https://help.slashy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I keep follow-ups from slipping through the cracks?

> Use Slashy's auto-reminders, Dropped Ball Scanner, and thread owners to keep every follow-up on track when several people handle the same prospect.

Slashy keeps follow-ups from slipping by setting a reminder on every email you send and scanning your inbox each morning for replies you owe. Turn on **Auto reminders** in Settings → Account → AI Features, and add the Dropped Ball Scanner for anything that arrives rather than leaves.

## Set it up in four steps

**1. Turn on Auto reminders**

Press `Cmd+,`, then go to **Account** → **AI Features** and turn on **Auto reminders**. Slashy sets a "remind if no reply" reminder on each email you send, and cancels it when the recipient replies.

**2. Add a default reminder on send**

Under **Account** → **Compose & Reply**, turn on **Default reminders**, then set Days, Time, and Type.

**3. Create the Dropped Ball Scanner**

Press `Cmd+/` and say "Set up a daily dropped ball scanner that runs every weekday at 8am." It reports unreplied received emails, unanswered sent emails, stalled threads, and approaching commitments.

**4. Mark high-priority threads**

Press `h` on a thread to pick a time, or press `t` to mark it **Needs reply** or **Follow up**.

![Active reminders view showing threads with pending follow-up reminders sorted by fire time](https://mintcdn.com/karvixinc/Q28U1M-bps8TBsCU/images/screenshots/how-to-never-miss-a-follow-up-2.png?fit=max\&auto=format\&n=Q28U1M-bps8TBsCU\&q=85\&s=54bc13af073719598c1c74fedc82b7dd)

Press `g h` to see every thread with an active reminder, grouped by type or due date.

## Track what you promised

Ask the agent in chat (`d a`) to build a follow-up automation: "When I send an email and don't get a reply within 3 days, draft a polite follow-up for me to review." Follow-up drafts land in Drafts (`g d`) for review. Add open tracking and you can say "When a prospect opens my email but doesn't reply within 2 days, draft a follow-up."

## Keep teammates from stepping on each other

When several people touch the same prospect, assign the thread with `i` so it has one owner. Press `Shift+M` to see what's assigned to you, and use the green check on the owner's avatar to see what's done. Press `Shift+R` in Inbox, All Mail, or Shared to show threads still waiting on a reply to your last message.

![Automations library showing the Follow-up Tracking templates](https://mintcdn.com/karvixinc/Q28U1M-bps8TBsCU/images/screenshots/how-to-automate-customer-follow-ups-1.png?fit=max\&auto=format\&n=Q28U1M-bps8TBsCU\&q=85\&s=ace73c95dcd02913e6e26176328df680)

## What this looks like for a team

Two reps email the same account. Both have Auto reminders on, so each sent email has a reminder. The prospect goes quiet, and the reminder returns the thread to the inbox of whoever sent it. Each rep presses `Shift+R` in the inbox to see their own threads still waiting on a reply, and the team assigns any shared prospect thread to one rep with `i`. Every morning each rep gets the Dropped Ball Scanner summary of replies they owe.

> [accordion] What happens if the prospect replies?
>
> An "if no reply" reminder cancels automatically, so you only hear about threads that are still waiting.

> [accordion] Will Slashy send follow-ups for me?
>
> By default follow-ups land in Drafts for you to review. You can tell the agent to send automatically once you trust the drafts.

> [accordion] How do I see who opened my email?
>
> Press `d o` to open **Recent Opens**. Sent messages also show an "Opened by" indicator.

> [accordion] Can I set a reminder on many threads at once?
>
> Yes. Select threads with `Shift+J` and `Shift+K` or `Cmd+A`, then press `h`.

> [card] [How to never miss a follow-up](https://help.slashy.com/how-to-guides/never-miss-followup.md)
>
> All four layers of follow-up protection.

> [card] [Automate customer follow-ups](https://help.slashy.com/how-to-guides/customer-followups.md)
>
> Timing and labels for sales follow-ups.

> [card] [Email tracking and read receipts](https://help.slashy.com/how-to-guides/email-tracking.md)
>
> See who opened your email.

> [card] [Assigning threads](https://help.slashy.com/features/email/assigning-threads.md)
>
> Give each conversation one owner.


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