> ## Documentation Index
> Fetch the complete documentation index at: https://help.slashy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I assign emails to teammates and see who has replied?

> Use Slashy's thread assignment to give every team email one owner, see who has handled it, and stop chasing status in Slack.

In Slashy, you assign an email to a teammate by pressing `i` on the thread and choosing a person, which gives the conversation one owner. The owner's avatar shows on the thread and in your inbox list, and a green check appears on it once they mark the thread done, so you see response status without asking in Slack.

## Set up your team

**1. Open Team settings**

Press `Cmd+,` and choose **Team**. If you aren't on a team yet, enter your company name under **Team name** and click **Create team**.

**2. Invite teammates**

Click **Invite**, add one or more email addresses, and click **Send invite**. Each person appears in your team list once they accept.

## Assign a thread and track the reply

**1. Assign**

Focus a thread in the list, or open it, and press `i`. Pick a teammate, or choose **Assign to me** from `Cmd+K`. Check several threads first to assign them all at once.

**2. See the owner**

The owner's avatar appears next to the sender in thread lists. Hover it to see "Assigned to" and their name.

**3. See when it's handled**

When the owner marks the thread done (`e`), a green check appears on their avatar and the tooltip reads "Done by".

![An inbox row with the owner's avatar next to the sender and the tooltip Assigned to you](https://mintcdn.com/karvixinc/sntE12pKwOMyHnUo/images/screenshots/assign-inbox-row-owner-avatar.png?fit=max\&auto=format\&n=sntE12pKwOMyHnUo\&q=85\&s=4cbb4e86b7cf25e9c69b994f4fb5ec3e)

Teammates see their work in the **Assigned** view in the left sidebar. Press `Shift+M` to show only the conversations assigned to you. Use the [Share dialog](https://help.slashy.com/features/email/share-by-link.md#see-and-manage-who-has-access) (`Cmd+S`) to see everyone who has a thread.

## Discuss without forwarding

Press `m` on a thread to open comments, and type `@` to notify a teammate. Comments are visible only to people on your team who have the thread. Anyone on the email itself never sees them. See [Comments and @-mentions](https://help.slashy.com/features/email/comments-and-mentions.md).

![A row in the Done view with the owner's avatar, a green check, and the tooltip Done by you](https://mintcdn.com/karvixinc/GBGhNiMQJQpGRHpK/images/screenshots/assign-done-view-check.png?fit=max\&auto=format\&n=GBGhNiMQJQpGRHpK\&q=85\&s=c233a8e1bd7882ccda52f9732970ca26)

## What this looks like for a team

A customer question arrives. Your support lead presses `i` and assigns it to an account manager. The account manager gets the thread in their inbox and in their **Assigned** view, @-mentions the lead in a comment to ask about a detail, replies to the customer, and presses `e`. The lead sees the green check next to the account manager's avatar and moves on. Nobody forwarded anything or posted in a channel.

> [accordion] Who can I assign a thread to?
>
> Anyone on your Slashy team. Each person belongs to one team. Invite more people from Settings → Team.

> [accordion] Can the person who emailed us see the assignment?
>
> No. Owners, assignments, and comments are internal. People on the email never see them.

> [accordion] Can I reassign or clear an owner?
>
> Yes. Press `i` again and pick someone else, or choose **No assignee**. A toast with **Undo** puts the previous owner back.

> [accordion] Can I ask the agent to assign threads?
>
> Yes. Open the agent (`d a`) and say "Assign the Acme thread to Sam" or "What's assigned to me that I haven't finished?".

> [accordion] Does it work on mobile?
>
> Yes. The mail menu has an **Assigned** view, and an assigned thread shows an owner pill you can tap to change the owner.

> [card] [Assigning threads](https://help.slashy.com/features/email/assigning-threads.md)
>
> Every assignment option in detail.

> [card] [Comments and @-mentions](https://help.slashy.com/features/email/comments-and-mentions.md)
>
> Discuss a thread privately with your team.

> [card] [Managing your team](https://help.slashy.com/features/settings/team.md)
>
> Invite and manage teammates.

> [card] [Share an email by link](https://help.slashy.com/features/email/share-by-link.md)
>
> Give teammates a conversation.


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